Customer FAQ: Answers To Your Most Common Questions
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What is the responsibility of my La Bella Baskets Gift Consultant?
Our consultants are dedicated to serving you at every turn. Whether you inquire about our gifts or seek inspiration for your gifting needs, your personal Gift Consultant stands ready to assist. With their expertise, you can access a personalized shopping experience tailored to your preferences. To ensure seamless service, we encourage you to place all orders through the unique website address provided by your Gift Consultant.
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Can't remember your Gift Consultant's unique website address?
No worries! Enter their name in the search above to locate them.
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Don't have a consultant yet?
Not a problem! Enter your zip code and we'll quickly assign one to you, ensuring that your gifting journey is in capable hands.
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Where do you ship?
We only offer shipping within the contiguous 48 states, excluding Hawaii, Alaska, Puerto Rico, and PO Boxes. Unfortunately, we do not offer international shipping.
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What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover on our secure website.
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How are gifts packaged for delivery?
Each gift is meticulously adorned with cellophane and bows, then thoughtfully arranged in wicker baskets, boxes, or crates. Some items may be laid flat within containers, while others are elegantly showcased in standing displays within the basket. Additionally, all gifts are sent anonymously, devoid of any billing information. Please ensure to sign your personalized gift card message.
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Where are your partner warehouses located?
Our partner warehouse locations are CA, TX, OH, IL, KY, NY, and NJ. We also offer local network same-day delivery for flowers and plants.
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How are shipping rates determined?
Our shipping rates vary, ranging from flat rates to weight-based charges. Due to their large size and cellophane wrapping, all gift baskets are shipped separately.
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Which shipping carriers do you use?
We use shipping carriers such as FedEx, UPS, and USPS.
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What is the turnaround time for orders?
Orders are processed and shipped within 2-3 days of placement on our secure website, with delivery taking 4-7 days. Personalized gifts may require additional processing time. Sorry, we do not ship on weekends.
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How are chocolate-covered treats shipped?
Chocolate-covered treats are shipped overnight and packaged in frozen containers to maintain freshness. However, please note that shipping during warm and hot seasons carries a risk due to potential melting. Deliveries are made Tuesdays through Fridays.
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What is the cutoff time for same-day deliveries and overnight deliveries of fresh flowers and plants?
Orders for same-day delivery must be placed before 11:00 am EST. Any orders received after this time will be scheduled for delivery the following day. Our flower deliveries are available Monday through Saturday for same-day service. Overnight flower orders, ship from CA, arrive beautifully presented in a box via UPS, and are delivered Tuesday through Friday. Sympathy flowers or wreaths for funerals must be placed several hours before the service for same-day delivery. To ensure timely delivery: We recommend placing orders for early morning services the day before.
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Where are your fresh cookies baked, and how long do they stay fresh?
Our fresh cookies are baked and shipped from our bakery in OH. They are made with high-quality ingredients and individually wrapped for freshness. Please note allergen information: Our products contain Wheat, Soy, Milk, and Eggs, and may have been in contact with Peanuts and Treenuts. Our cookies are homemade without preservatives. For this reason, they should be eaten within one week of receipt. They can be frozen and thawed to keep them fresher.
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What is your satisfaction guarantee policy?
Your satisfaction, as well as that of your gift recipient, is of utmost importance to us. If we do not meet your expectations, please contact us and we will do whatever it takes to make it right. If an item is out of stock, we reserve the right to substitute it with an item of equal or greater value.
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How can I track my order?
You will receive an email with a tracking number when your gift ships. You can also track your order on our website to monitor shipment status, delivery date, and time.
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Do you deliver flowers or ship gifts to hospitals?
Yes, we do. However, we recommend shipping packages to the patient’s home or to a family member or friend who can deliver them to the hospital. Our carriers deliver to the mailroom or receiving department, and internal hospital staff distribute packages to patients. If a patient is discharged before delivery, we can forward the gift to their home for a fee of $15.00 if the package can be recovered.
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What is your return policy for personalized gifts?
Personalized items cannot be returned or refunded unless they are faulty.
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Do you ship internationally or to APO, FPO, and PO boxes?
Unfortunately, we do not ship internationally or to APO, FPO, and PO boxes.
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Which states restrict the shipment of gift baskets containing wine?
Due to state regulations, gift baskets containing wine cannot be shipped to Alabama, Alaska, Arkansas, Delaware, Hawaii, Kentucky, Mississippi, New Hampshire, Rhode Island, South Dakota, Utah, US territories, and PO boxes. An adult signature (over 21) is required for all wine shipments.
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Do you offer Corporate or Bulk Orders?
YES WE DO! For custom quotes and inquiries regarding corporate or bulk orders, please email your Gift Consutlant or email info@labellabaskets.com with your gift ideas and needs. You can also call 212-234-2969 to speak directly with our sales division.